I often get calls where someone is looking for an employee who is not at their desk (or otherwise unsearchable). I transfer them to the extension and they either leave a message and then call back complaining to me, or they just hang up without leaving a message and then complain to me.
"I'm sorry, they are currently on their lunch hour."
"I'm sorry, I don't have their cell number listed [internal monologue: maybe they don't want calls while they are away from the office]."
"I'm sorry, I have no other way of getting ahold of them, would you like to talk to someone else?"
"I'm sorry, I do not see that name here, is there a specific department you would like to speak to?"
So today, a guy calls back and asks for a cell number for the employee I just transfered him to. Its not listed.
"I'm sorry, I don't have their cell number listed. Did you listen to their voicemail message?"
"No. You don't have the cell number?"
"No, I don't, but sometimes--"
"Thank you." *click*
[What I would have said if he hadn't hung up on me: "--they give their cell number in the message"].
Apparently, he only wanted me to be helpful on his terms... so I guess my question is: Does saying 'thank you' make it any less rude to interupt and hang up on someone? Because it really seems like he thought so...
1 comment:
Dude. Words don't mean as much as the vocal inflection and the intent behind them.
Bitches. that's a word I call many of my socal friends. An affectionate term. Along with Slutcakes. but you already know that because I had the indecency to blab it at biblia estudiar.
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